FAQs

To view or print a copy of your invoice, log into your ATA account, go to My Portal - My Account - Transactions. 

We will always do our very best to respond to your query within one business day. We also send e-newsletters each Thursday. If you are not receiving our weekly newsletter or responses to queries submitted via our contact form, please do the following:

1) check your junk/spam email folder (if found there, mark our emails as 'not junk'), and

2) in My Portal, ensure your Communication Preferences are switched on, and that the email address registered in Personal Details is correct.

If you have forgotten your login details, or you are logging in for the first time, you will need to request a new password to gain access to your member portal. 

1.     Select Member Login (top right hand corner of page)

2.     Select Request New Password

3.     When prompted, enter the email address you use currently to receive communication and notifications from ATA

4.     Check your inbox for an email from us.

5.     Use the link provided in the email to reset your password and gain access to your member portal, My Portal

If you don't get an email immediately, please check your junk folder as it may have landed there. If found in your junk folder, please mark the email as 'not junk'.

You can view our plan options and pricing by selecting the Membership tab on our main menu.

Membership commences from the date of joining and remains current for 12 months. For example, if you apply for a membership today, you will have full access to the member resources and live events until this time next year.

You can join ATA if you are studying, working or seeking work as a teacher aide, a school leader looking for PD for your teacher aide team, an education support teacher or manager of an education support team in a training organisation, or a parent looking to learn more about supporting student learning. We have a range of membership plans for individuals, schools and training organisations.

We are confident in the quality of our resources. If, after joining ATA, you are not satisfied with our professional development, you can provide us with your feedback and request a refund. We honour all refund requests in the first 30 days of membership.

You may find our video previews useful to gauge the suitability of our professional development. Links to previews can be found on most Interest Group pages, under the Professional Development tab on our main menu.

Use these INSTRUCTIONS to link yourself to your school or training organisation's membership.

If you are the Business Administrator on your school or training organisation membership account, you can check which staff members have access to the account.

1. Log in using the Member Login option at the top right hand corner of the ATA website
2. Navigate to My Portal
3. Under My Account, select Businesses

The names of the staff members who are linked to your account will appear here.

Please use the Remove Person feature if staff have left your school or organisation. 

When your school becomes a member of ATA, your teacher aides will create their own personal accounts (this is free) and then request to link to the school membership account. Once approved, your TAs will have full access to all the member resources. 

We explain this process, plus much more about how to find and use our resources, during a 30 minute phone or video meeting following membership payment.

We encourage school leaders to work with their TA teams to plan for PD, ensuring the vast range of ATA resources are well utilised. Our Professional Development Planner for Schools is a great tool to assist with the planning process.

We suggest teacher aides use the CPD Diaries in their portals to record details of professional development completed. Once a CPD Diary entry is created, we will verify it and issue a Certificate of Completion.

Thank you for considering ATA membership for your Education Support team. Our professional development resources are being widely used by training organisations for teacher professional development and industry currency purposes. If your teachers want to use our resources for delivery to students, a licence arrangement is required. If you would like to discuss this option, please use our Contact Us form to submit your inquiry.

All memberships are paid annually. When you create your account and choose your membership plan, you will be prompted to pay online via our secure payment site, using  your credit or debit card.

You can change your email details in My Portal, as follows:

1. Log in to your ATA account using your original email address as your username. If you have forgotten your password, refer to the instructions in the relevant FAQ.
2. Go to My Portal - My Account - Personal Details - Additional Details and update your email address.
3. Save

Next time you log in, you may be required to reset your password.

Once you are logged in, go to My Portal.  Complete the tasks in the light grey shaded panel at the top right. The prompts will vary, depending on what you have already completed. It might say, Create Additional Personal Data or Select Interest Groups.

If you are covered under a school or RTO membership, you will need to request to be linked to your organisation so that you can enjoy full member access to all our resources and events. You can request to be linked to your organisation by navigating to the Membership page and selecting Search For Your Business.

Our resources are suitable for educators working in both primary and secondary school settings. The concepts and support strategies given are transferable when supporting students across age groups, and it is generally the language, alone, that needs to be modified. If the word 'child/children' is used in some resources, it is a reference to students, generally. 

The CPD Diary (Continuing Professional Development Diary) is a record of your completed professional development. This record is used by many schools as part of performance and development conversations. It is also used by training providers to assess your knowledge and understanding for RPL (Recognition of Prior Learning) eligibility. 

A CPD Diary is available in your member portal. You should create a diary entry each time you complete any professional learning in our Professional Development library, and upload your evidence of completion, such as the worksheet. You can also upload written notes, or an image of your work. 

You will automatically be issued with a certificate once you have recorded your professional development in your CPD Diary and attached the evidence.  You will also receive one CPD point for each entry completed. Each CPD point equals one hour of professional development

*Please note, you do not need to complete a CPD entry for live web events you attend, as entries will automatically be created in your diary, and a certificate issued (generally within 10 working days). 

To locate your CPD diary go to My Portal - My Content - CPD Diary. 

After attending a live web event, the name of the event you attended will automatically be recorded in your CPD Diary and your certificate will appear in My Portal - My Content - Certificates.

When you complete a professional development resource from our Professional Development library, you are required to manually enter the details in your CPD diary,  and attach evidence of completion.  

Once you have done this, you will automatically be issued with a certificate. The certificate will be uploaded to the entry in your CPD diary. You will also receive one CPD point for each entry completed. Each CPD point equals one hour of professional development

To locate your CPD diary go to My Portal - My Content - CPD Diary.

Your CPD Diary records will always remain on your ATA account. If your membership lapses, and you wish to continue access to your CPD Diary records, log in to your account, go to My Portal and renew your subscription. Do not create a new membership account. If you are transferring from an individual membership to a school or training organisation membership (or vice versa), provided you use the same account, all your CPD Diary records will remain accessible.

How do I create a CPD diary entry?

1. Login to the ATA site
2. Navigate to My Portal – My Content – CPD Diary
3. Select Add CPD Diary Entry
4. Enter the CPD Activity Name (write the title of the PD activity exactly as it appears on the resource page. This is the title that will be on your certificate)
5. Enter a Description of the activity (suggestion: copy and paste the description from the resource page)
6. Upload your completed worksheet or notes (required for verification purposes)
7. Enter the Activity Completion Date
8. Select Save
9. Once verified we will issue you with 1 CPD point, and upload your certificate to the entry in your CPD diary. 

Live CPD events
When you attend a live webinar event, a CPD diary entry will automatically be created for you. The entry will appear in My Portal – My Content – CPD Diary within a few days of attending the event.
Your event certificates will automatically be uploaded to My Portal  - My Content - Certificates.

Your membership certificate and live web event certificates are in My Portal  - My Content - Certificates. 

Your professional development certificates are uploaded to the corresponding entry in your CPD diary, once verified. 

Your professional development certificates are in My Portal - My Content - CPD Diary.

Absolutely! We are a national professional learning organisation and because our professional development resources are all online, they are accessible to everyone, regardless of location. We also deliver live web events every month and host an online professional learning community, so teacher aides have an opportunity to connect with their peers all around Australia. Our members are from all over Australia, including many regional and remote areas.

Webinar event registration is a quick 2-step process.  Both Step 1 and Step 2 must be completed to successfully join the live webinar.

Follow the steps below or view the video tutorial.

Complete both steps below to receive your unique webinar ‘join’ link, and be eligible for 1 CPD point and a Certificate of Completion following attendance at the event.

Step 1 

1.     Select Member Login (top right hand corner) and log in to your account

2.     Select Events (from the green main menu at the top of the Home page)

3.     Choose the event you want to register for and double click on the title to bring up the registration process

4.     Select Register and follow the prompts

5.     Go to Cart (top menu) to 'check out' and 'place order' to finalise Step 1.

Step 2 

1.     Go to your inbox and open the email from ATA. (If you cannot find this email, please check your 'junk' mail)

2.     Click on the link in the email 

3.     Enter your name and email address when prompted

4.     Check your inbox for your webinar ‘join’ link

5.     Use this link to join our webinar on the relevant day. (We will usually send you a reminder email with this link, one day and one hour prior to the webinar).

All events that you register for will show in My Portal – My Content - Events.

Any associated event resources, such as worksheets, will be uploaded prior to the event to My Portal – My Content – Event Resources. We recommend you check your portal prior to attending each webinar for any associated resources.